GOING GREEN WITH ™

Your home’s total home heating oil usage for the season (typically September through April) will depend on a variety of factors. The main factors are outside temperatures, the number of family members, your home’s size, how well insulated the home is, how efficient is your heating system, and does the oil heat your hot water? If the information is available, ask the prior homeowner. Typically the average home will use 600-1,000 gallons depending on size and insulation.

Your usage will be based on the factors above, as well your budget. A reliable average to start with is 100 gallons a month during the coldest winter months. The usage rate of your home based on outside temperatures will become apparent after the first month or so. After the first winter in a home it becomes easier to calculate the amount of oil you’ll use and if you order online, you’ll have easy access to the amount of oil you’ve ordered and when it was delivered. In spring, summer and fall heating oil usage is much less, and a full tank may last many months. For the budget-conscious we offer tiered pricing online, so you can save more the more you buy. If you don’t want to worry about ordering, we offer automatic reoccurring delivery.

We always recommend ordering a fill when your tank is at 1/4 full. If you go below a quarter of a tank, you could risk running out of fuel all together. We offer automatic deliveries at 30-60 days to make winters easier.

If you do happen to run out of fuel, your system will require a prime and restart before it can continue heating your home. This service requires our driver or tech to access your unit, bleed the lines, prime the system and restart it. This service typically costs anywhere from $20 or more, especially if a service tech has to come out after an oil delivery. Prime & starts happen but you can prevent the extra cost by always ordering when your gauge reads 1/4 tank.

Using a long metal dipstick labeled with inches, measure the dept of the oil currently in the tank. An access hole is located on the top of the tank. Then note how many inches of oil are in the tank.

Delivery times can vary depending on your location but typically you can expect delivery between 24-72 hours. Emergency same day delivery is also available in some areas.

No, when you order online, your price will be based on the pricing of your order date, not delivery date.

Please read this section carefully to keep your family safe and secure: Yes, we’re happy to work with you and the state of Pennsylvania. Please reference vendor ID #102719853 on your LIHEAP application. We also work directly with the State of Delaware Catholic Charities program and Delaware County, PA COSA Programs. We also work with charities and churches.

If you have run out of oil, you likely need a Prime & Start to get the air out of your fuel line so that your burner can re-light. We have technicians available to do “Prime & Starts.” You will need to order this service on-line at the time you place your order and will also need to be home to give access to your boiler or furnace. If “Prime & Start” service is not available in your area, you should simply contact a local heating contractor and schedule a service call.

We offer home heating oil and diesel fuel delivery to Chester County and Delaware County in Pennsylvania, New Castle County in Delaware, and a variety of locations in Maryland.

No problem. If you ordered online, your credit or debit card will automatically be credited for any gallons you do not receive. If you prepaid over the phone, you will receive a credit on your account for the difference.

If you take less than the minimum delivery amount, you will be charged a short load fee of $50

Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:

– Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
– Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
– Weather conditions that slow deliveries such as snow, ice, wind, and temperatures.
– Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.

Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operating conditions that could cause a delivery delays can include:

– Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, other situations that cause delays in securing fuel or other supplies.
– Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
– Labor actions, such as work stoppages, work slowdowns or strikes, that negatively impact the ability for a company to conduct their normal business activity.

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It’s easy. Just go to the login screen, enter your user ID and then click “forgot password”. You will then be asked a few additional questions and then guided to either Reset or Proceed further. If you need assistance feel free to email us at Info@fueloilnow.com.

Orders can be cancelled within 1 hour of placement by calling us at 610-494-4874. Once an order is placed, our automated system immediately dispatches your order and it may already be on a delivery vehicle on its way to your home or business. If you have accidentally placed a duplicate order, please contact us ASAP at the number above or emailing at Info@fueloilnow.com.